OVERVIEW :
When you place an order with us and pay for it, you are deemed to have read, understood, and accepted the terms and conditions specified on this page. These conditions constitute a legally binding agreement between the customer and Transcend Book Publishing. By choosing to order and utilize Transcend Book Publishing' services, you agree to be legally bounded by the terms listed below:
Definition of Terms :
The term "website" refers to all online information on the Transcend Book Publishing website pages.
"Customer," "You," or "Yours" refer to you and/or any other individual making an order on your behalf to Transcend Book Publishing.
The terms "Company," "We," or "Our" relate to Transcend Book Publishing.
The term "Product" refers to all services and goods offered by Transcend Book Publishing to the Customer in line with his/her Order.
"Order" refers to a telephone or e-mail order placed by the Customer to acquire services or products from nobleghostwriting.com. Down payments through credit cards, debit cards, wire transfers, or PayPal are required to finalize orders.
Our Services :
It is critical that you thoroughly read and comprehend the return policy in order to fully grasp the rights and limits regulated by the Transcend Book Publishing Policy. It is your responsibility to read these Terms and Conditions before making any Order and/or payment to this Website. Once your order is placed you are obliged to adhere to the terms and conditions specified on this website.
Revision Policy :
Depending on the package you selected, we revise it. Customers can request limitless free revisions, and we will revise their order at no additional cost as long as the requirements do not deviate from the initial order details. In case of any changes to the order requirements, you will be charged a fee.
Refund Policy :
Please carefully read and comprehend the following terms to avoid any misunderstanding of the Transcend Book Publishing' refund policy. If you still have questions about the refund policy, please contact our customer service agent. If you have any doubts about the refund terms and conditions, please contact us.
i) Change of Mind:
You are entitled to a 100% refund before any work is done on your project that is before a team is assigned to you and they start working on your idea/project.
You are entitled to a partial refund if the work has started on your project and you decide to discontinue/cancel your project after the first 24 hours for any particular reason, in such cases, we urge you to coordinate with your assigned project manager for smooth resolution.
Once the project has been initiated and at least one deliverable has been produced as part of your project and a revision is availed on it then you can no longer submit a refund request, however, we believe in assisting our clients through any situation, you are urged to coordinate with your project manager to discuss such cases for some compensation.
ii) Incompetent Delivery:
After delivery has taken place, customers can request a refund if they have already availed of the following options:
Through our unlimited revision policy, we try to rectify any mistakes that might have occurred during the project requirement analysis phase and offer an immediate resolution to our customers by listening to their feedback and having their orders revised accordingly.
If the work is not done per the initial requirements, you can request a change of team, we believe in building the right synergy with our customers, therefore if you are not satisfied with the deliveries made by the team, you can request a change of team at least 3 times without any charge.
iii) Late Delivery:
We believe in professional business practices and as such we make sure that each deliverable is gone through some quality assurance before being delivered to the customer, therefore keeping all the evaluation practices in mind our turnaround time for a deliverable is 10-15 business days if three late attempts are made after reporting a late delivery due to company’s fault, then the refund would be processed accordingly.
How to Claim your Refund :
In order to ensure your request is reviewed and approved in a smooth manner, please follow the steps outlined below:
Inform your project manager about the concern and your reason for requesting a refund.
If the project manager is unavailable, get in touch with our customer service by dialing our toll-free: (888) 510 5057.
If for any reason you are unable to give us a call, kindly send us a request at: sales@dorrancebookwriters.com
Refunds Timeframe :
Refunds can be claimed before the project is completed. Since our project teams are in direct coordination with you throughout the course of the project you can immediately inform them about any dissatisfaction pertaining to your project and get an immediate resolution.
Refunds filed after the project is completed would be subject to our refund policy, client approvals, and content would be evaluated before consideration of any such request made by the customers.
Cases for Non-issuance of Refunds :
In the event of a late delivery owing to minor technical mistakes such as grammatical, typing, word count, missing references, and so on, reimbursements will be processed with mutual agreement, and the company will only settle for a partial refund or discounts reserved for future purchases.
